Warranty Information

Warranty Exceptions

For more exception see below 

Warranties typically cover manufacturing defects, and they do not extend to damages or scratches resulting from improper handling, use or wear and tear. This is why some claims might be denied if the damage falls outside the warranty's scope. Proper care and maintenance are essential for ensuring the longevity of our products.

Our Maintenance Guides will help taking proper care, please refer to them 

Wax Finishes Maintenance Guide

UV Finishes Maintenance Guide

LVT Maintenance Guide

 

Situations

Warranty

Product Finished Wears Off

Not Cover

Product Scratches

Not Cover

Product Damaged

Not Cover

Product Dust, Grime, Grease or any type Dirtiness

Not Cover

Any type of Stain, Smutch

Not Cover

Colour Variation at the time of buying or over time

Not Cover

Terms and Conditions

Wood and Beyond (as defined in the terms and conditions of sale as set out on www.woodandbeyond.co.uk) warrants that our Flooring Products (as defined in the terms and conditions of sale as set out on www.woodandbeyond.co.uk) you purchase from us will comply with their description, be of satisfactory quality, and be reasonably fit for all purposes which products of that kind are commonly supplied. This warranty is limited to the Products being used for their intended purpose and applied, installed and maintained strictly in line with the manufacturer’s instructions. This warranty is given to you only from the date of original purchase and is not transferable. Proof of Purchase is required to make a claim under this warranty. The warranty, in respect of our Flooring Products purchased for non-commercial purposes in domestic/residential locations, lasts for 20 years as set out below. If you are contracting with us as a trader and purchase Products for commercial projects, the warranty set out below only applies for 5 years.

Wood is a natural product with natural color variations, grain variations, and tone variations. It is also the responsibility of the person installing the floor to de-select any faulty or damaged boards prior to the installation as no claims for faulty or damaged boards can be accepted after the installation.

Wood and Beyond warrants that its Products, in their original manufactured condition, apart of its surface finish, will be free from structural defects for a period of 20 years.


Solid Wood Flooring

Structural Integrity

Hardwood flooring, being a natural hygroscopic product, will expand and contract through heating and non-heating seasons. During these seasons you may experience some separation between the boards. This is not a product defect and is not covered by this WARRANTY. Correct job site pre-inspection, installation and maintenance procedures must be followed. Failure caused by excessive expansion of the flooring, excessive subfloor moisture and/or water damage, including but not limited to, broken water pipes or flooding, are not covered under this WARRANTY.


Engineered Flooring

20 Year Structural Integrity Warranty | Residential Use Only

Wood and Beyond additionally warrant that all its engineered hardwood flooring Products will not delaminate, wear through or twisted. Correct job site pre-inspection, installation and maintenance procedures must be followed. Flooring or Ply-adhesive breakdown caused by excessive/inconsistent heat changes, excessive subfloor moisture and/or water damage, including but not limited to broken water pipes or flooding, are not covered under this WARRANTY.


5 Year Structural Integrity Warranty | Commercial Use Only

Wood and Beyond additionally warrant that all its engineered hardwood flooring Products will not delaminate, wear through or twisted. Correct job site pre-inspection, installation and maintenance procedures must be followed. Flooring or Ply-adhesive breakdown caused by excessive/inconsistent heat changes, excessive subfloor moisture and/or water damage, including but not limited to broken water pipes or flooding, are not covered under this WARRANTY.


Composite (wpc) Decking

15 Year Sctructural Integrity Warranty | Residential Use Only

Comply with our installation guide. Click here to download .


LVT Flooring (RIGID CORE)

25 Year Residential Warranty / 5 Year Commercial Warranty | 0.7mm wear layer 

20 Year Residential Warranty / 3 Year Light Commercial Warranty | 0.5mm wear layer 

15 Year Residential Warranty | 0.3mm wear layer 

Warranties typically cover manufacturing defects, and they do not extend to damages or scratches resulting from improper handling or use. This is why some claims might be denied if the damage falls outside the warranty's scope. Proper care and maintenance are essential for ensuring the longevity of our products

Click here for full Warranty Information.

Click here for Warranty Exceptions.


Wood and Beyond LIABILITY

If in the unlikely event that any portion of your Product should fail with respect to the provisions of these warranties, Wood and Beyond will repair, refinish, or replace such portion, at no cost to you using either the same wood, or a suitable alternative should the original wood no longer be stocked by us. In the unlikely event Wood and Beyond is unable to correct any portion of a defective Product after a reasonable number of attempts, Wood and Beyond will refund the purchase price for the portion of the Product that is defective pursuant to the terms of the delivery and returns policy set out at www.woodandbeyond.com.

This warranty does not cover any extra costs stemming from a defective Product, such as the removal of furniture, fixtures, electrical items or labour costs.

WARRANTY DISCLAIMERS

Wood and Beyond promises to investigate each complaint on individual merit. To be a valid breach of warranty the problem must be solely attributable to a manufacturing fault and the correct fitting instructions and maintenance of the boards must have been fully adhered to. In the unlikely event of instructions not being provided with a Product, copies should be requested from Wood and Beyond prior to installation. Where you are not installing the Product personally, a copy of the installation instructions must be provided to the fitter prior to installation.

Colour variations in flooring are a natural occurrence due to species, age, character of flooring and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring.

Naturally occurring wood characteristics, such as variations in grain, colour, knots, mineral streaks, and sap wood are not considered defects.

The ultraviolet rays that can burn and age our skin will affect any organic material, including wood. Prolonged exposure to sunlight will change the colour of virtually any wood floor, regardless of the stain or finish. Some woods lighten when exposed to sunlight. Others, like cherry and oak, tend to darken. This is not a Product defect.

Your flooring requires maintenance. Please follow the instructions that are recommended by Wood and Beyond. The ingress of sand and or dust on to the floor should be prevented by installing a suitable mat by the entrance door(s).

The WARRANTY can only be invoked if the area damaged for each board is greater than 1 sq.cm.

Lacquer / Oil / UV Oil or  any Finish/ HPPC wear is not classed as surface damage as this represents additional protection and is subject to correct maintenance practices / periodic re-application.

Wood and Beyond reserves the right, and must be offered the opportunity to, inspect the problem in site and, where applicable, to inspect the floor in its installed condition.

The warranty, in respect of Products purchased for non-commercial purposes in domestic/residential locations, lasts for 20 years and is on a sliding scale. When it is applied, account must be taken of a fractional reduction in value caused by wear and tear of 1 part per year. i.e. a 20 year WARRANTY = 20 parts.

WARRANTY EXCLUSIONS

Any of the following shall void and invalidate our WARRANTY:

1. Damage due to moisture including, but not limited to, leaking pipes, incorrect maintenance, excessive moisture in subfloor or humidity, or similar damage caused by conditions that are too moist.

2. Damage of a mechanical nature, such as scratches (for example caused by dragging furniture over the floor) or surface damage caused by falling objects. We recommend protective felt pads are fitted to table and chair legs and that wheels and castors are housed inside felt backed holders

3. Moisture left on the floor, cleaning methods using excessive liquid and/or the use of inappropriate cleaning products.

4. Damage caused by settling or uneven subfloors.

5. Incorrect installations, done in a way that is contrary to the instructions provided.

6. Installation over electrical under floor heating systems or in direct contact with the water underfloor heating plastic or metal pipes.

7. Installation of the floor by an amateur/unprofessional/unexperienced floor fitter. The installer must have vast experience in installation and a level 2 NVQ floor fitting qualification. We also recommend that the fitter will have experience with the same type of floor which is about to be installed (planks, Herringbone, Chevron, LVT and other).

8. Installation in conservatory or other rooms with large direct windows.

9. Improper maintenance or inadequate care, The Finish its self does not cover by the warranty.

10. Damage resulting from accidents or abuses that stain or scratch the finish of wood flooring, diminish gloss, or indent the surface of the wood.

11. Damage caused by heavy or concentrated foot traffic,  pet's claws (nails), sand, gravel and other abrasives.

12. Walking on any Product with stiletto heels. This will cause indentations which are not covered by the WARRANTY. A stiletto heel can concentrate as much as 2,000 pounds per square inch on a floor.

13. Defects and damage caused by manmade or natural disasters including, but not limited to, leaking or broken plumbing, fire, flood, earthquake or standing water during or after construction.

Should you feel that you have to make a claim, please contact us as soon as the problem is noticed. A proof of purchase is necessary to process your claim quickly and efficiently.

Please Note: This warranty is in addition to and does not affect your statutory rights. Please keep this section in a safe place as it will be of benefit to you should you make a claim. Staple the receipt of purchase, a set of installation instructions for the Product and any receipt for installation works to this sheet, as this will act as proof of payment.