Return and Cancellation Request
Important points to take into consideration
| 01 | If you wish to return any products, please fill in the online form or contact our returns team via email.  Please note all returns must be made within 14 days from the receipt of the goods. |
| 02 | All items have to be returned in original packaging and resalable condition. Unfortunately, items received that are damaged or not packaged correctly will not be accepted back into stock. |
| 03 |
If we receive a cancellation request from you and your products have not been dispatched, we will refund you the full invoice amount within 14 working days of your cancellation request. Please note that if you have placed an order with a deposit, it is fully refundable within 14 days of placing the order. |
| 04 |
If we receive a cancellation request from you and your products have been dispatched but not yet delivered, we will refund you the invoice amount in full, minus any direct expenses we may have incurred in fulfilling the original agreement. If we receive a cancellation request from you and you have accepted delivery of your products, you must return the goods to us, at your own expense, to our warehouse. |
| 05 |
You must ensure that any products returned are fully packed, as received, and are in a resalable condition. If you have opened any boxes to examine the product, we recommend you return them to their original packaging, as it is specifically designed for the product. Any failure to comply with these terms, resulting in a damage or deterioration of the products, will incur a charge according to the severity of the damage. Once the products have been returned to our warehouse, inspected and confirmed to be in a resalable condition, a refund will be issued to you within 14 working days. |
| 06 |
We reserve the right to refuse returns of parts of single products contained within an order. We do not accept returns for clearance or bespoke products or any used or altered products. In any case where you wish to return a product because you consider it defective, we will examine the matter and will notify you of our decision and any applicable refund via e-mail, within a reasonable period of time. |
| 07 | In any case of leftover flooring or accessories, you may return them to our Essex warehouse and receive a refund minus a small 20% restocking fee (restrictions may apply). |
Please use the form below to request a product return or a cancellation. Please make sure the information you provide us  with is correct, as this will help us  reply to your request more efficiently. Please note that all cancellations and returns are subject to our T&C