Advice Centre

Welcome to our advice centre

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  Sample Queries

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  Product Information

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  Ordering

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  Installation

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  Maintenance

Frequently Asked Questions

1. How to Order Samples?

   Once you found a product that you would like to see a sample of, you can order one by going to it's page. You will find a set of 2 buttons , one of them being order a sample. By clicking it, a sample of that product will be added to the cart. 

   NOTE : Only 3 samples can be added in the cart.  If the ORDER SAMPLE button is not visible on a specific product, it's temporarily unavailable. Please check the product again in 24h-48h.

   Please note that free samples are offered only on flooring products. Decking and worktops samples will incur a very small delivery charge.

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2. Difference Between Solid and Engineered Flooring

   The difference between the solid and engineered floor is their make-up.

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                Solid wood flooring boards, as the
                name suggests are made from one single plank of
                wood

    

    

   Engineered wood flooring is made                
   up of a thin layer of wood on top of a plywood                
   base. It’s important to stress that we’re not on                
   about laminated flooring here, which is another,               
   totally different product, we’re on about engineered               
   flooring.              

    

    

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   To help you make the right decision for your needs, here are some questions you might want to ask yourself:

   Do you have an under-floor heating system?

   the area where you intend to fit the floor likely have moisture or any water spillage, for example a kitchen or a bathroom?

   Is your room subject to a lot of sunshine?

   Does your home suffer from any form of dampness or is it left un-aired for lengthy periods?

   Is your house located close to a natural source of moisture e.g.  a river, a stream, a lake or by the coast?

   Do you want the floor to float or do you want to fix it by gluing or nailing it down?

    

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   Solid wood flooring tends to shrink and expand with temperature and moisture fluctuations. During the summer for example, the moisture will evaporate from the solid wood causing the solid wood flooring to contract, which may result in gaps between each plank. During the winter, as humidity intensifies the flooring will expand and the spaces between the planks will disappear.

   Engineered wood flooring will look the same, during summer and winter. One major advantage of engineered wood flooring is their ability to deal with extreme and unstable conditions like those described above. Its stability and the way it’s made mean it can combat the pressures of a lot of through traffic and can remain more stable under extreme conditions than solid wood. All of that said, a solid wood floor is also extremely durable as can be evidenced from the number of ancient wood floors that are still in pristine condition. And of course, for many people, the feeling of stepping on a solid wood floor is second to none. So, the answer to the question solid wood or engineered is so subjective that there is no right or wrong answer, it all depends on your property’s conditions, your needs, your taste and of course your budget.

   We also have a video for you!

    

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3. How to Measure a Room

   If you have ever wonder how to get the right size of a room to buy flooring

   Have a look at our video 

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Latest Questions

1. How to clean hardwood decking

   After every change of season is recomened to clean up the decking and this is how to do 

   Read more
2. How to Install Herringbone Floor

   If you have decided you want the amazing herringbone design on your home.

   You will need to see how it is done! 

   Read more
3. How to Install Composite Decking

   Ground
   Prior to installation, make sure that the ground is smooth and levelled, and that a suitable drainage system is placed. That is in order to ensure that no water or damp damage is done to the deck.
   
   Joists
   1. Leave a gap of 300mm -500mm between any two joists.
   2. Decking board must be installed end-to-end on the joists, whilst leaving a 1.5mm/metre expansion gap.
   
   Decking Boards
   1. A gap of 6mm should be left in between any two decking boards. This can be controlled by the fitting clips.
   2. The recommended board length should not exceed 3 metres.
   3. Decking boards should be fastened with a 45-degree angle in the middle of each board, to ensure that all boards are securely fastened and no movement can incur.
   
   Edges
   When installing the facial board onto the outskirts of the deck, make sure that only one nailing is done, either on the decking board itself (from the top) or onto the joist (from the side).
   
   For full guidance please check our Installation and Maintenance page.

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4. Installing Wood Flooring in a Place with Underfloor Heating

   Instructions for installing wood flooring in a place with underfloor heating:
   
   1. Once you received the wood, you will need to put the boxes in the room for 7-14 days with the heating on 21-22 degrees.
   2. UFH system should be switch off before installation.
   3. Increased temperature only few degrees per day over 7 days.
   4. Then you can use the heating as you need
   
   Please make sure that the max degree in any time will not exceed 26 degrees.
   For full guidance please check our Installation and Maintenance page.

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5. What is Fully Machined Into 2 Sections?

   Fully machined into 2 sections means one plank instead of being full lengths like the others, it will be made out of 2 pieces.
   These 2 sections normally helps the fitter when they start and/or finish the raw of fitting.
   
   FOR EXAMPLE
   If the length is 1900 mm, all planks (A) will have a length of 1900 but the last one (B) will be made by two pieces, one of 1300 mm + one of 600 mm.

   (B) plank might also  be split into different length i.e. 1000 and 900 or other.

   

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