Warranty Information

Wood and Beyond Flooring Warranty

Terms and Conditions

Wood and Beyond warrants that the products as listed below are free from defects caused by manufacture or faulty material. The WARRANTY is limited to the product being used for its intended purpose, applied / installed and maintained in line with the manufactures strict instructions. The WARRANTY described below is given to the original purchaser only from the date of original purchase and is not transferable. (Proof of Purchase is required). The  10 year warranty is limited to domestic locations only 12 months in all other locations such as commercial projects which are subject to the approval Wood and Beyond  prior to installation.

Please ensure to Inspect all materials prior to installation in order to make sure your goods are correct as per your order. Once the installation has started no claims for incorrect goods will be accepted.

Wood is a natural product with natural color variations, grain variations, and tone variations. It is also the responsibility of the person installing the floor to de-select any faulty of damaged boards prior to the installation as no claims for faulty of damaged boards can be accepted after the installation.

10 YEAR STRUCTURAL INTEGRITY WARRANTY (Solid Wood Flooring)

Wood and Beyond warrants it's products, in their original manufactured condition, to be free from structural defects for a period of 10 years. Hardwood flooring, being a natural hygroscopic product will expand and contract through heating and non-heating seasons. During these seasons you may experience some separation between the boards. This is not a product defect and is not covered by this WARRANTY. Correct job site pre-inspection, installation and maintenance procedures must be followed. Failure caused by excessive expansion of the flooring, excessive subfloor moisture and / or water damage, including but not limited to broken water pipes or flooding, are not covered under this WARRANTY.

10 YEAR STRUCTURAL INTEGRITY WARRANTY (Engineered Flooring)

Wood and Beyond additionally warrants that all its engineered hardwood flooring products will not delaminate, wear through, buckle, cup or warp. Correct job site pre-inspection, installation and maintenance procedures must be followed. Flooring or Ply Adhesive breakdown caused by excessive / inconsistent heat changes, excessive subfloor moisture and / or water damage, including but not limited to broken water pipes or flooding, are not covered under this WARRANTY.

Wood and Beyond LIABILITY (All Products)

If in the unlikely event any portion of your floor should fail with respect to the provisions of these warranties, Wood and Beyond, at its sole discretion "to the original purchaser" will repair, refinish, or replace such portion, at no cost to the end user, in the nearest wood. In the unlikely event Wood and Beyond is unable to correct the failure after a reasonable number of attempts; Wood and Beyond will refund the purchase price for the portion of the floor that fails
This warrenty does not cover any extra cost such as the removal of furniture, electrical items, any other labour cost or and other fixtures.
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WARRANTY DISCLAIMERS:

Wood and Beyond promises to investigate each complaint on individual merit. Provided that the complaint is solely attributable to a manufacturing fault and the correct fitting instructions and maintenance of the boards have been fully adhered to.

Colour variations in flooring are a natural occurrence due to species, age, character of flooring and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring.

Natural occurring wood characteristics such as variations in grain, colour, knots, mineral streaks, and sap wood are not considered defects.
The ultraviolet rays that can burn and age our skin will affect any organic material, including wood. Prolonged exposure to sunlight will change the colour of virtually any wood floor, regardless of the stain or finish. Some woods lighten when exposed to sunlight. Others, like cherry and oak, tend to darken. This is not a product defect.

Your flooring requires maintenance. Please follow the instructions that are recommended by Wood and Beyond.
The ingress of sand and or dust on to the floor should be prevented by installing a suitable mat by the entrance door(s).
Liability arising from this WARRANTY is restricted to hidden defects. These are defects that were not visible before or during the installation of the floor.
The WARRANTY can only be invoked if the surface wear layer area damaged for each board is greater than 1 sq.cm. Lacquer / Oil / HPPC wear is not classed as surface damage as this represents additional protection and is subject to correct maintenance practices / periodic re-application.
Wood and Beyond reserves the right, and must be offered the opportunity to inspect the complaint in situ and, where applicable, to inspect the floor in its installed condition.

This WARRANTY is on a sliding scale. When it is applied, account must be taken of a fractional reduction in value caused by wear and tear of 1 part per year. i.e. a 10 year WARRANTY = 10 parts.

WARRANTY EXCLUSIONS

Any of the following shall void and invalidate our WARRANTY

1.Damage due to moisture including but not limited to, leaking pipes, incorrect maintenance, excessive moisture in subfloor or humidity, or likewise by conditions that are too dry.
2.The installer or owner assumes all responsibility for final inspection of the product quality prior to installation. Wood and Beyond accepts no responsibility for costs of product or labour when boards with visible defects have been installed.
3.Damage of a mechanical nature, such as scratches (for example caused by dragging furniture over the floor) or surface damage caused by falling objects are NOT covered by this Warranty. We recommend protective felt pads are fitted to table and chair legs and in the case of wheels or castors, these be housed inside felt backed holders.
4.) It is necessary to provide proof of strict compliance with the manufacturer
5.s installation and maintenance procedures.
6.These procedures are located in the fitting instruction leaflets contained in the boxes. In the unlikely event of these not being present, copies should be requested from wood and Beyond main office prior to installation .Where the purchaser is not fitting the floor personally, a copy of the Installation Instructions must be supplied by the fitter upon completion.
7.Moisture left on the floor and/or cleaning that is too wet and/or the use of inappropriate cleaning products must be avoided at all times
8.The distributor or manufacturer can never be held liable for any secondary damage.
9.Wear must be notified in writing to the distributor at the latest within 30 days of it being noticed.
10.This WARRANTY does not cover damage caused by settling or uneven subfloors.
11.Incorrect installations, done in a way that is contrary to the instructions provided.
12.Improper Maintenance or Inadequate Care.
13.This WARRANTY does not cover damage resulting from accidents or abuses that stain or scratch the finish of wood flooring, diminish gloss, or indent the surface of the wood. It also does not cover damage caused by heavy or concentrated foot traffic, damage by pet's claws (nails), sand, gravel and other abrasives.
14.A stiletto heal can concentrate as much as 2,000 pounds per square inch on the floor. Walking on any wood surface with stiletto heels will cause indentations which are not covered by the WARRANTY.
15.Under this WARRANTY the Manufacturers of Wood and Beyond products liability excludes any consequential or incidental occurrences that may arise from any claim and is strictly limited to the replacement of the affected
flooring. By this we mean we will not pay for any loss, expense, inconvenience or damage other than to the affected wood floor itself.
16.warranties do not cover defects and damages caused by manmade ornatural disasters including but not limited to, leaking or broken plumbing, fire, flood,earthquake or standing water during or after construction.



Should you feel that you have to make a claim, please contact us as soon as the complaint is noticed. A proof of purchase is necessary to process your claim quickly and efficiently.

Please Note: This guarantee is in addition to and does not affect your statutory rights. Please keep this section in a safe place as it will be of benefit to you should you make a claim. Staple the receipt of purchase, a set of General Instructions and any receipt for installation works to this sheet as this will act as proof of payment.